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Deploying Negotiation Skills To Ensure Complex IT Agreements Do Not Fail To Deliver Maximum Value
A recent study into business negotiations found that the top challenges faced by organisations and individuals are (a) the price/value trade off and (b) developing alternatives/generating options, respectively. A recent Fortune Magazine review in affiliation with Miller Heiman (the complex selling methodology gurus) found that sales people cited price as the number one reason why they lost deals.
There has been much talk in the IT industry on both the buy- & sell side about 'partnering' to deliver solutions. The supporting data shows, it is doubtful whether this talk has translated into action.
Whilst most organisations would like to think that they are engaging both clients & suppliers in a 'solution based' format, the role of price still dominates the process. This is due in large part to the inability of individuals to see the 'big picture' or to engage in creative thinking. Our research & experience shows that one of the vital features of successful business negotiators is the skill to be creative & flexible.
Whilst many IT businesses have built their standing on the back of their innovative and creative technologies, it would seem that creativity is often limited to the design & engineering departments. One of the strongest drivers of human behaviour is the tendency to avoid potential losses. When considering information about the future, managers are more interested in avoiding possible deficits than achieving the exact same gains. This means that during negotiations that support complex and high value IT agreements, the focus is more often on managing risk to avoid potential losses, rather than on finding innovative and creative ways to create additional value for all parties.
The more complex the transaction, the more vital it becomes to control risk. Rather than just trying to avoid deficits, we should actively focus on ways to create options for mutual gain during negotiations.
To avoid falling into the price trap, ask yourself the following questions ahead of each negotiation and make this part of your negotiation strategy:
1. Vision
a. What are the key interests of all the stakeholders to the deal that will be satisfied by achieving a settlement?
b. How important will it be for each party to the transaction to act in a partnership mode?
2. Value
a. What are the specific objectives of all the parties to the deal?
b. What are the boundaries associated with each of the objectives for all stakeholders?
3. Process
a. What assumptions have you made that you could confirm through questioning during the negotiation?
b. How can you frame the negotiation so as to support a collaborative, partnership based approach rather than a price centred negotiation?
4. Relationships
a. Do all parties have a similar desire for a lasting relationship?
b. How can you impact the 'climate' of the negotiation so as to assist in the achievement of a collaborative approach? ('Climate' pertains to non-verbal, physical and cultural aspects.)
Once you have included these basic elements of preparation you will have time left to be creative. Being creative is not something that comes naturally to all of us but it is an important negotiation skill. Use one of the recognised creativity methodologies such as De Bono's Six Thinking Hats, or the Disney Creativity Model to help you create alternatives.
If you want to truly embrace a partnership method that delivers optimal value, you should waste no time at all in getting the creative juices flowing.
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